Terms & Conditions

Website and Prices

1. Prices on our website may change at any time without notice.
2. All prices listed are subject to confirmation by a formal quote. Quotes are valid for 1 week and depend on availability (errors and omissions excepted).
3. We take great care with the information displayed on our website. However, if you are uncertain about anything, please contact us. Mistakes can happen, and interpretations may differ. Any details regarding a product, price, or installation must be confirmed in writing. Information or prices given verbally must also be confirmed in writing.

Shipping and Delivery

1. Orders will only be prepared for dispatch once full payment has been received and processed.
2. Goods are insured while in transit at no extra cost. Please note that there is an excess of 3.2% of your invoice amount per occurrence.
3. Allow 2–3 working days for us to prepare your order, and a further 2–3 working days for delivery. We will keep you updated by email on the progress, and where possible, we will deliver sooner.

Installations

1. Orders will only be released for installation once 90% of payment has been received and processed.
2. The remaining 10% is payable upon satisfactory completion of the work.
3. Our installers will ask you to sign a job card upon completion. This will note if extra materials have been used or if any materials are being returned.
4. We design your installation and/or flue kit free of charge, and according to manufacturer guidelines and legal requirements where applicable. We do this to the best of our ability based on the information you provide, whether from photos, measurements, building plans, or site visits. On the day of installation, extra materials may be required. These will always be charged for, but only with your approval. Any materials not used will be refunded in full and deducted from the installation fee.
5. Any materials not used in an installation undertaken by GC Fires will be refunded in full.
6. We cannot take responsibility for installations carried out by third parties, or for any work not done in accordance with manufacturer guidelines and/or legal requirements. Such installations may void the product guarantee.
7. We carry liability insurance for your peace of mind and ours.

Refunds

1. You are entitled to return goods to us (at your own expense), subject to the Consumer Protection Act (CPA), provided they are inspected on arrival at your home and have not yet been installed. Specially manufactured, ordered, or sprayed items are excluded (see below). You may choose either an exchange or a refund. You can read more about our return policy here.
2. The Consumer Protection Act protects both you, as the consumer, and u,s as the supplier. Once goods have been installed, your option to return them no longer applies.
3. Specially manufactured, ordered, or sprayed items are non-refundable, so please ensure you are satisfied with your choice before confirming the order.

Customer Care, Warranties, and Guarantees

1. All installations arranged and paid through GC Fires are guaranteed against workmanship defects for 18 months. This guarantee covers labour and parts. A call-out fee may apply to cover travel costs, depending on the type of claim and distance.
2. Any customer care issues, such as goods damaged in transport or warranty claims, must be submitted in writing and accompanied by photographs where possible. These can be sent by email or through our website.
3. Warranty and guarantee issues will only be considered if your account has been fully paid and no balance is outstanding.
4. Warranties for braais, fireplaces, and flues are issued by the suppliers of these brands and may range from 1 to 10 years. Please note that warranties do not cover paint, glass windows, or fire rope. Internal parts such as grids and ashtrays are either excluded or covered for a shorter period, depending on the brand. The lifespan of your fireplace, braai, or flues also depends on correct use. Over-firing (burning at excessively high temperatures) and using wet wood (which accelerates rust) will reduce the lifespan and may invalidate the supplier’s warranty in severe cases. Please read the general fireplace usage booklet provided by GC Fires carefully and follow the brand manual supplied by the manufacturer.
5. Stainless steel flues and braais are not resistant to all forms of corrosion (for example, rust). Warranties exclude corrosion. In some cases, corrosion may appear within 12 months. The best way to prevent this is to clean the surfaces regularly with warm water.