Obviously, you would like your fireplace as soon as possible! Any fireplace and/or flue kits ordered from GC Fires can weigh over 100 kg and will arrive carefully packed. Deliveries of this nature are very different from standard courier deliveries and on this page we offer as much information about the delivery procedure as we can. Please watch the video below and scroll down for further explanation. Contact our office if you require further information.
Do you have questions regarding the shipping of fireplaces? Please watch the video above.
This is what you need to know:
Upon receiving your payment, we will carefully pack your fireplace and/or flues for transport.
You will be notified by email of the waybill number, date, and time slot of the expected delivery (morning or afternoon). We usually ship within two to three days of your order being placed. If an item is not in stock, we will advise you of this before delivery.
Please ensure that the person who will be receiving the delivery can be reached on the contact number provided.
If your fireplace weighs more than 70 kg, you will need to have extra hands available to help with offloading, as this must unfortunately be done by hand. (A reasonable amount to expect a driver and assistant to lift works out to about 30–35 kg per person.)
In principle, delivery is to the entrance of your property (the gate or driveway) and the driver and assistant are not obligated to take the goods into your house or garage. Our drivers and assistants will help you as best they can, but it is important to have extra help available.
Inspect the outer packaging and, if it is the original packaging and it is undamaged, then you can sign the waybill and keep a copy for your records.
If the outer packaging shows visible damage, please open the packaging to inspect for damage or missing items in the presence of the driver.
Always open the packaging in such a manner that it can be reused in the event of a return.
If there is any damage, please take pictures and report it to GC Fires within two hours of delivery, either by WhatsApp no. 071 727 5638 or by email to email@example.com.
Please make a note of the damage or anything else of importance on the delivery note that you sign, and always keep a copy.
IMPORTANT: Damage reported once the driver has left and the waybill has been signed is not covered by our insurance.